Minimally styled setting with natural elements like bamboo, wood, and fabric on a neutral background. Minimally styled setting with natural elements like bamboo, wood, and fabric on a neutral background.

Get in Touch

We Read Every Message

You have a question.
We have an answer.

Whether you are reaching out with a question, an order concern, feedback, or something more personal — your message is received with care.

Sometimes it is about a product. Sometimes it is about how something felt. And sometimes, it is simply about returning to a moment that mattered.

At Rayaheco, we believe that every message carries intention. And every intention deserves to be heard.

You are not a ticket. Your story matters too.

Questions? Send us an email

white envelope contact page

RESPONSE TIME

When you can expect a reply

General inquiries

Within 2 business days

Orders & shipping

Within 1 business day

Accessibility support

Within 1 business day

Press & wholesale

Within 3 business days

FAQs

We currently ship to Jordan, the UAE, and Saudi Arabia. We are expanding-if your country is not listed, email us and we will let you know when it becomes available.

Jordan: 2–4 business days. UAE: 3–5 business days. Saudi Arabia: 4–6 business days. All orders include tracking.

Yes. If you are not satisfied with your order, contact us within 14 days of delivery and we will arrange a return or exchange. The product must be unused and in its original packaging.

Yes. Every single Rayaeco product is BPA-free. No exceptions.

Yes. Every Rayaeco product carries embossed Braille - ISO 17049 compliant - on its packaging. The Braille includes the product name in Arabic and the brand name.

Email us at info@rayaheco.com with subject line: Accessibility Support. We respond within 1 business day. We can also provide content in alternative formats if needed.

Email us at info@rayaheco.com with subject line: Wholesale Inquiry or Press Inquiry. Please include a brief description of your business or publication.

View all FAQs