Refund policy

Last Updated: May 2026

1. Our Policy

Because every Rayaheco piece is hand-carved, unique, and has been touched by the customer, we accept returns only in the case of manufacturing defects.

We do not accept returns for change of mind.

1. What Counts as a Manufacturing Defect

The following are considered manufacturing defects:

• Breakage or cracks in the product
• Incomplete or distorted carving
• Excessive bristle shedding on first use
• Clear manufacturing flaws

The following are not considered defects:

• Slight fragrance variation between pieces (natural for sandalwood)
• Natural wood color variation (a sign of authenticity)
• Small differences in handmade sizing (part of artisan craftsmanship)

1. How to Request a Replacement

If your item arrives with a defect, please contact us within 7 days of receiving your order via WhatsApp:

1. Send photos of the item from different angles
2. Include a photo of the packaging if possible
3. Provide your order number

We will respond within 24 hours.

1. Replacement Process

Once your request is approved:

• We will send a replacement immediately at our expense
• The replacement will be shipped as quickly as possible
• In most cases, you will not need to return the original item

We cover all costs.

1. Exceptions

We do not accept returns in the following cases:

• After 7 days from delivery
• If the product has been misused
• If the original packaging or gift box is missing
• If the reason is simply “I did not like it” (we recommend choosing carefully before ordering)