Bamboo forest with sunlight filtering through the leaves

FAQs

Answers to Your Questions

Products & Materials

Every piece is hand-carved by an artisan, not a machine. We use 40-year-old Indian sandalwood, natural bamboo, and real squirrel hair. Some pieces take 47 days of hand carving. We don't make products - we craft moments that stay.

Yes. Every piece is made from natural materials — Indian sandalwood, bamboo, goat hair, squirrel hair. No plastic, no chemicals, no artificial dyes.

Because it remembers. Indian sandalwood gains its fragrance with time — the more years pass, the deeper its scent. It warms in your hand each time you touch it. It softens instead of wearing. This wood is not a material — it is a witness.

Yes. Natural materials are far gentler than plastic — no static, no breakage. The goat hair in our newborn brush is softer than a breath, safe for the most sensitive skin.

Simple. Wipe with a dry cloth after use. Do not submerge in water. For sandalwood: keep in a dry place away from direct sunlight. Over time, its fragrance will deepen — this is not a flaw, this is its nature.

Cared for, it lasts a lifetime. Our products are made to be inherited, not consumed. Some of our customers own sandalwood combs they inherited from grandmothers — and they still work.

Yes — and that is the soul of sandalwood. Every tree has its story. Every piece is unique. Subtle variation is a mark of authenticity.

Orders & Payment

Visit rayaheco.com. Choose your moment. Add it to your cart. Complete your order quietly. You will receive immediate confirmation.

We accept Visa, Mastercard, and Apple Pay. In Jordan: cash on delivery is also available. In Saudi Arabia: Mada and STC Pay coming soon.

Yes — we use SSL encryption. We do not store your card data. Every transaction passes through globally certified payment gateways.

Yes — before shipping. Contact us via WhatsApp or email within 24 hours of ordering, and we will arrange the change.

Yes — to your email within minutes. And WhatsApp if you opt in.

Shipping & Delivery

Within Jordan: 2-3 working days.
UAE and Saudi Arabia: 5-7 working days.
We prepare your order in one day, then shipping begins.

Within Jordan: free — always.
Outside Jordan (UAE and KSA): free for orders above 400 AED/SAR.
Below that: a flat shipping fee shown at checkout.

You will receive a tracking number when your order ships. Follow the link to see your moment's journey to you.

Currently: Jordan, UAE, Saudi Arabia. Soon: Qatar, Kuwait, Bahrain, Oman, and Egypt.

Contact us immediately via WhatsApp. We will track your order and solve the issue. Your patience matters to us — and so does your moment.

Yes. At checkout, select 'Ship to a different address' and enter the gift address. Perfect for gifting.

Returns & Exchanges

Because every piece is hand-carved and unique, we only accept returns for manufacturing defects. If your piece arrives with a defect, contact us within 7 days of receipt, and we will replace it immediately, covering all costs.

Breakage, cracks, incomplete carving, excessive bristle shedding on first use, or any clear manufacturing flaw. Fragrance variation between pieces, or natural wood color gradient — these are not defects, they are marks of authenticity.

Send us via WhatsApp:

1. Photos of the piece from different angles

2. Description of the defect

3. Order number

We respond within 24 hours and arrange replacement at
our cost.

For defects: same-piece replacement. For change of mind: no, because each piece is unique and has been touched. We advise choosing your moment quietly before ordering.

Same rule: defects only. We will treat the recipient with the same respect.

Gifting

Yes — every piece. A gift box with olive ribbon, linen paper, and a handwritten card. You choose the piece. We craft the moment.

Of course. At checkout, add your message in the 'Gift Card' field. We will write it by hand on our linen card.

Yes — automatically when you select 'This is a gift order' at checkout. No price will appear in the box.

The Heritage Sandalwood Comb with peony and butterfly carving + the makeup brush set. A moment to begin her new home with, and one day pass to her daughter.

The Heritage Sandalwood Comb — a piece worthy of a woman who deserves everything. Or the brush set for her ritual before something meaningful.

The newborn brush with goat hair. The first touch in her life — deserves softness. + Children's sandalwood comb for the years to come.

Sustainability

Yes. All our products are from renewable natural materials. Sandalwood from managed forests. Bamboo grows 91 cm per day and is replanted. Squirrel hair from ethical sources. Packaging from recyclable linen paper.

Entirely. The gift box is from recycled paper, the ribbon is natural cloth, cards are linen paper. No plastic, no nylon, no bubble wrap.

We work with certified suppliers committed to replanting. Sandalwood is not cut until 40 years of growth. For every tree taken, two are planted.

About the Brand

Raya — an Arabic name meaning 'banner' and 'vision'.
Eco — symbol of nature and sustainability.
Together: a vision rising like a banner, rooted in nature. Where nature meets luxury.

In carefully chosen artisan workshops. Indian sandalwood is carved in India by craftsmen who have worked this trade for decades. Bamboo from sustainable Asian forests. Every step is documented.

No. Brushes and combs are for everyone. But our voice speaks with special love to women, because in our culture, heritage often passes through her hands.

Currently we are online only. We plan curated points-of-sale in luxury hotels and select boutiques in Amman, Dubai, and Riyadh soon.

Contact & Support

WhatsApp: fastest — we reply within hours

Email: hello@rayaheco.com

Instagram: @rayaeco

We respond within 24 hours maximum — usually sooner.

Sunday - Thursday: 9:00 AM - 6:00 PM (GMT+3)

Friday and Saturday: 10:00 AM - 2:00 PM

Outside these hours, leave a message and we will respond in the morning.

Yes. Reach us via WhatsApp and tell us about the occasion. We will recommend the right piece — as a friend would.

Message us 'Join' on our WhatsApp number from the website. You will be first to know about new pieces, special moments, and stories before anyone else.